Donation Refund Policy

 

Shishu Mandir processes donations with utmost care as per the instructions given by our donors, online and offline.

Shishu Mandir provides a donation receipt within 7 days of receiving the amount from the donor.

In case of an unlikely event of an erroneous donation or if the donor would like to cancel the donation, Shishu Mandir will respond to the donor within 7 working days of receiving a valid request for refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction.

The donor will have to send Shishu Mandir a written request for a refund within 2 days of making the donation to Shishu Mandir’s official address or by email to smec@shishumandir.org along with specific details:

• Name of donor

• Amount donated

• Proof of the deduction of the donation amount

Shishu Mandir reserves the right to evaluate the details provided and respond accordingly.

In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office addresses.

If the tax exemption certificate is already issued, Shishu Mandir will not be able to refund the donation.

However, in case of a valid refund request due to any error on Shishu Mandir’s part, Shishu Mandir will refund the donation and bear the costs of the same.

International donations will need minimum 10 days for the refund process.